My Conversation with @AskCiti

13. May 2012 by G
Categories: Uncategorized | Leave a comment

How Citibank Rewarded Me For Paying Off My Credit Card By Wiping Out My Checking Account For Four Days

Dear Citibank,

Thanks for helping yourself to $5,700 from my bank account and overdrafting my checking, leaving me my account empty for four days.

This is what I get for paying off over $5,000 in credit card debt this month. I used my tax refund to pay things off and I was quite pleased. I thought it would be best to pay the monthly bill off in full from here on out, so I decided to bump my auto-pay to settle in full every month.

Then yesterday I went to buy a train ticket with my ATM card and was told I had insufficient funds. The ATM told me the same thing. I checked my account balance on my phone only to find what happened – auto-pay had decided to take the full statement balance of over $5,706 IN ADDITION TO the $5,785 payment I had made the week before.

Having missed the first train I was going to take, I got on a pay phone at Grand Central for twenty minutes and tried to get the situation resolved while I waited for the next train.

And that’s when I found out that this was my fault. I agreed to the terms of auto-pay, and I should know that even though I had paid off my credit card bill five days before, auto-pay would have no way of recognizing that and would charge me the full statement balance anyway. That’s auto-pay, Alyssa the customer service rep shrugged audibly.

Tell me, why would I ever want to PAY YOU $5,700 so that you could OWE ME $4,900? 

I now have a CREDIT of $4,900 on my credit card account; meanwhile, my checking got overdrafted by this charge and I can’t get any cash out of that account. As an added bonus, I can’t get this issue resolved between my bank, CITIBANK, and my credit card company, CITIBANK, until Monday possibly Tuesday or Wednesday.

I have been bleeding into your coffers for over a decade now. Come on, you expect me to believe that a company of your size can’t fix a problem like this in fewer than four days? THIRTEEN YEARS I have been a customer. THIRTEEN YEARS I have been depositing every check I have ever earned, every penny I have ever made into your vaults. YOUR SYSTEM decides to overpay itself by $5,000, hanging me out to dry for FOUR DAYS and you can’t solve this problem?

I talked to four different customer service representatives yesterday and today. Alyssa, Kendra, unnamed man who escalated me right away, Levi in Missouri – I’m sorry you had to hear my frustration. And I’m sorry you couldn’t do anything better for me than to tell me I’d get my money back in 24-48 hours. (Seriously? That is the best you can do?)

I feel like my wallet got stolen, and my checking account got wiped out  by some criminal who commited fraud. I have no cash, I am worried the funds won’t be returned to me, and I need to re-order all of my cards. But the thief who robbed me of my money and my sense of security was YOU.

FUCK YOU, CITIBANK. I’ve canceled the credit card. I’ll also be closing my bank account and moving my money elsewhere as soon as you RETURN MY $5,000.

I’ll never forgive you,

Ganda

Note to everyone else: I’m taking suggestions for credit unions to join.

UPDATE, MAY 14, 2012: According to Ken, social media person for Citibank, the system is going to make a third attempt to get the payment on Thursday and it can’t be rescheduled, so the earliest this will be resolved is on Friday, a FULL WEEK LATER. I really cannot believe this shit.

UPDATE, MAY 15, 2012: Ooh, I got a HILARIOUS letter from Citibank credit dated today. It says “We received notification that your bank would not verify funds. As a result, we have placed a temporary suspension on your account.” HAHAHAHAHAHA LOLBANKS.

UPDATE, MAY 16, 2012: Citibank strikes again! My account had been restored yesterday. Today I had a conversation with a social media representative tonight over dinner and she told me no new charges were made to my account since the 14th. She suggested I make a stop payment on any requests from Citibank which, I thought, fine, I’ll do. (Though I can’t understand why the various representatives I talked to couldn’t help me with that.) I came home tonight to find that they tried to take the payment out a third time! Once again, my checking account is in the red, and my credit card has a nice healthy credit of $4,900. FUCKING HELL. I have now talked to ELEVEN different Citibank reps. The Citibank credit card people tell me to get the bank to release the funds and the check will get returned; the Citibank bank people tell me that they have to wait another 2-3 days for the money to be deposited back. This has been the Worst. Experience. EVER.

13. May 2012 by G
Categories: Ruminations | 6 comments

I feel like blogging again

But I don’t know where to begin. So I guess it begins here.

I ate too much for dinner. It was spaghetti and meatballs from the corner pizza joint and though it was better than it usually is, it still wasn’t very good.

This morning an Asian lady popped out of the N train at 36th St. to take a look around. She sent a whiff of Tiger Balm out with her. It was nice.

I am trying to learn Python. Why not?

And now a delightful snapshot from last weekend, in which a gutted burro spilled its sweet entrails onto a rain-slicked roof. Matalo!

10. May 2012 by G
Categories: Ruminations, Uncategorized | Leave a comment

But above all this, I wish you love

Whitney at 19, two years before her debut album. I love how coy she is in the beginning, then the warmth that beams through, the confidence, the total conviction. Her taste and control are peerless. For all of the big pipes who have followed, no one could match her sensibility, her feel.

I remember even before this, she was a model in Seventeen magazine. Here she is, the cousin of Dionne Warwick, goddaughter to Aretha, daughter to Cissy Houston. With all of those impossibly large shoes to fill, she managed to surpass them all. And Cissy always seemed so supportive, so happy that the daughter rose past the mother.

I especially love the videos with Cissy. Here they are at the Freedom Fest at Wembley Stadium in 1988 honoring Nelson Mandela’s birthday two years before Mandela was released from prison. In Cissy, we see what Whitney could have been, hear the voice that could have been hers. I feel terrible for her. If you had a child like Whitney, would you protect her from fame if it meant fewer people could hear her gift?

I can’t imagine what it’s like to have a voice like that and then to lose it later in life. I’m an ordinary singer, but my voice is my constant companion. It needs no rosin, no tuning, no sheet music, no carrying case. I mourn the loss of my higher range and the articulation I’m losing. But what I have to lose is nothing like what Whitney had, what Mariah Carey had. I am also sad for them, sad for their loss.

My babysitter, Leah, bought her debut LP on vinyl. We listened to it a lot, pulling the record out of that gorgeous peach sleeve, Whitney looking like a tropical queen on the cover with that one-shouldered top and sleek hair. She was 22. I was 8, an Asian-American kid in a predominantly Mexican and Filipino neighborhood. She was a young black woman and I wanted to be like her, just like every other girl I knew. I wish the fairy tale had turned out better for the royal princess. I thank her family for sharing her.

12. February 2012 by G
Categories: Off the Menu | Leave a comment

Sweet Orange Buns from the Saveur 100

 

Todd Coleman, Saveur.com

These are the pastries I was telling you about. Holy moly. Ben Mims tested these at least three or four times, and each time he tweaked the recipe, it got better. Editors would stand around the kitchen island moaning and picking at the Pyrex pan, then turning around and stuffing leftovers into Ziploc bags. One Sunday morning, after a week or two of breathing in the scent of orange zest, butter, and brown sugar at the office all week, I woke up with a really intense craving for the buns. But I was like, it’s crazy to make an entire 13×9 pan of buns because I know I will EAT THEM ALL. I better just go to the Doughnut Plant instead. So I did. And I bought four doughnuts. That’s right, FOUR DOUGHNUTS. And I ate them all. And I still wasn’t satisfied, so I went and begged Ben for the recipe so I could bake (and eat) a whole pan the following weekend anyway.

I could have saved my belly from four doughnuts, people. Do yourself a favor and just make these orange buns instead. And don’t be surprised if they become your next recipe obsession.

06. January 2012 by G
Categories: Recipes | 6 comments

Sunday bubbling

1. Bien Cuit‘s baguette has serious crunch and excellent salinity. Believe the hype.

2. It’s amazing how much soup you can make with bits and bobs from the fridge. I have the 8 qt. full of chunky kale kielbasa soup, the 5 qt. full of smooth butternut ginger cardamom soup.

3. I didn’t peel the carrots or the potatoes. The soup will be Sunday casual.

4. Rutabaga! Why don’t I cook you more often? I don’t know.

5. Tomorrow morning I get to have pastries I made from an upcoming SAVEUR recipe (OMG so good, just you wait).

6. I would make the most amazing wife to myself.

 

21. November 2011 by Ganda
Categories: Ruminations | 3 comments

I left my heart in Mpumalanga

I had never really thought about visiting Africa. I’m ashamed to admit it now, but it just never occurred to me. I travel for food and I knew nothing about the food cultures of the entire continent, save some info on northern Africa. So when this opportunity to travel to South Africa for work came up, I was excited to go, but not that excited.

Maybe that’s why it completely blew my head open. Really. I came home and told Doug about my trip and I started to cry. I was at work this morning telling my co-worker about it and I started to cry. (And those of you who know me know that I am not the kind of person who cries at work.) I feel like my heart has been cracked open and scrambled — but in a magnificent way. And I’ve only just scratched the surface of the tiniest mote of Africa’s dust. I can’t wait to learn more and see more and visit more. It’s the birthplace of humanity, people!

There’s much to discuss overall because South Africa is a totally fascinating place with a still shocking recent history, a real masala of cultures, and a ringing energy. But I have to talk about the magic of the veld first.

Singita

I feel compelled to write about this right now because I never want to let this feeling go. My trip was filled with these vaporous, ephemeral moments that I knew could never be captured in photos. I knew all I could do was to take a long, strong hit off them, hold my breath, and try to make the memories seep into my bloodstream.

Kruger National Park and the Singita Game Reserves look the way Africa looks in the movies — Rumpelstiltskin-spun straw; arid, ruddy dirt; crooked, threadbare marula trees. The sunlight charges the dusty air with yellow gold in the late afternoon. Its rays turn into white gold as the sun begins to set in the late afternoon, casting long, silver-lined shadows on the grass. Then the last light of the day burnishes rose gold as a fuchsia sun sets the horizon on fire. The light is unreal.

Singita

Singita

Singita

And then the moon! The moon, which appears simultaneously in the sky with the sun only on full moon nights, pops up on the horizon as intense and bright as lava. As it crosses the night sky, it turns platinum white.

(I swear, below, that bright thing is the moon!)

Singita

I stayed in South Africa for ten days trying to inhale as much of the country as I could. During my final evening game drive at the Singita Sabi Sand Game Reserve, we had seen everything you could want to see: a pack of nine rhinoceroses placidly grazing new grass like paleolithic lawn mowers. A herd of cape buffalo 200 deep, their Gothic black valkyrie horns cutting through the sterling light. Lions lolling in an empty, sandy riverbed with dusty manes and full stomachs. Surprisingly stocky, placid giraffes. A sleek, calm leopard wearing a collar of spots around its neck, its tongue hanging limp in its panting mouth. A family of a dozen elephants, from a (relatively) tiny two-month-old calf drinking water between the legs of the clan matriarch to a young bull who stood right next to the vehicle for an eye- and nostril-ful of our Land Rover. Sometimes it was so quiet you could hear the buzzing of a single mosquito. Other times the cacophony could give a Lower East Side street a run for its money. I could never have imagined how much richer my life would be for having seen these things. There’s something so enchanting about hanging out with the animals and seeing them (almost) as they should always be. It isn’t just the peace of knowing that humans have given these animals a wild haven; it’s also the safe space that the animals grant to you as you observe them.

Elephants at Sabi Sand from Ganda Suthivarakom on Vimeo.

Singita

My field guide, Marc Alkema (left), is an empathic, passionate veld dweller. He’s been a guide for 12 years; the David Attenborough narration was fantastic, of course, but so was the feeling of absolute security I felt with him, even around the big game. There are few pleasures greater than to be in the care of someone who knows and loves what they do. I can’t thank him enough for sharing his world with me.

Singita

Singita

Singita

You know what’s awesome? Being reminded that there are still plenty of things in this world that can move me to tears.

Singita

Have you heard of the African wild dog? They’re an endangered species; farmers shoot them because they fear for their livestock. They’re incredible predators with an 80% strike rate. They’re sometimes called “painted wolves” because of their distinct mottled markings. They trot with light feet and instead of barking, they communicate with this distinct, high-pitched wheeze.

Singita

This ostrich had the most amazing gait. It looked like a pinheaded model with long, knock-kneed gams with a voluminous, feathery bolero around its shoulders. She took one look at us, turned at the end of the catwalk, and sashayed away.

Singita

Hyenas — way more charming than they’re portrayed in popular culture. The cubs are super cute and puppy-like. Here, they’ve made a den in an old termite hill, the tops of which always point north, like a good cool-temp apartment.

Singita

Warthogs look like heshers with mullets and chops.

A leopard's dinner

Did you know that leopards can carry twice their weight up into trees? Here, a leopard has pulled the body of an impala up, hanging its neck from the crook of this tree. Can you see it? They do this to keep their food from the hyenas (though sometimes lions scavenge their kills, too).

The moment that broke me happened night before I had to leave. We were driving back to the lodge when we came to a hill where a blubbery boysenberry hippo was enjoying his nightly meal, chomping on grass and paying no mind to the traffic jam he was causing. He finally mozied away and we crested the hill, driving down into the dry stone bed of a low stream. There were large, glass-like puddles of still water between wide, flat rocks. Marc cut the engine and Louis, our tracker, turned off the floodlight he had been using to sweep for nocturnal animals. The cool night air enveloped us, and without the sound of the Land Rover, the full-scale orchestra of bush sounds poured into our ears — the snorts and guttural, staccato woofs of the hippos; the low, wooded croak of toads; the high-stringed chirps of the huge katydid populace.

I turned to my left and saw what Marc knew was there – thousands of fireflies bobbing and sparkling, their phosphorescent tails glowing bluish-green at eye level. The insects’ spectacular light show blended seamlessly with the stars of the southern hemisphere — the southern cross and Scorpio and Aries and the pearly smear of the Milky Way twinkling all around us in an infinite curve. It was a moment of beauty I wanted to sear into my heart forever. I’ll never, ever forget it.

This experience made me grateful for those precious moments of splendor and reminded me how generous the world can be with them when you pay attention. I cried quite a bit that night and I cried again the morning I had to leave. On our way from the airport, the man in my shuttle with kind eyes tapped me on the shoulder and said, “I was moved to see you so touched by Africa. We all are. Is this your first time?” he asked.

I nodded sheepishly.

“Well,” he said, “I know it won’t be your last.”

 

 

19. October 2011 by Ganda
Categories: On the Road, Uncategorized | 9 comments

The only blueberry pie recipe you’ll ever need

Yesterday morning I woke up to WNYC and heard Evan Kleiman raving about a fresh blueberry pie recipe. 30 words, maybe 15 seconds, and then the segment was over.

But it stuck in my head. A pie with fresh, succulent blueberries! Not indigo glop! Perfect for this time of year when the farmers market is awash in plump, pincushion New Jersey bluebs.

I went to bed last night and had air conditioner noise-induced dreams about this pie. Fresh blueberry pie….fresh blueberries…in pie…plump and juicy…quit it with the pie and fucking go to sleep already…fresh blueberries….

So when I woke up, I knew I had one task for the day and one task only – find that recipe and make that pie.

I googled “Evan Kleiman fresh blueberry pie” and found it: Dorothy’s Fresh Blueberry Pie from the blog Shockingly Delicious. And I’m telling you, it IS genius. You cook a little less than half the berries with some sugar and cornstarch, then you fold in bucketfuls of fresh blueberries and put the mixture into a blind-baked crust. Refrigerate for a few hours, then serve with a little whipped cream.

ZOMG SO GOOD. Huge hit at the barbecue I went to tonight.

This magical recipe solved my general problem with pies and cobblers in the summer, which are:

1. My kitchen is not air conditioned so I don’t want to have the oven on for an hour

and

2. It’s really hard to beat the texture and flavor of ripe, raw summer fruit. It’s one thing to make jams to preserve that flavor for the bland winter months, but it feels somehow audacious to think one can improve on the summer’s ripest fruit.

That’s why I love love love this recipe. It’s the best of both worlds – a tiny bit of cooking (blind baking the crust and making a sort of blueberry jam as a binder) and scads of juicy local blueberries, just as nature intended them to be enjoyed. The slices actually hold together much better than traditional goopy blueberry pie. It’s such a pleasure to take bite after bite of bursting, sweet-tart, raw blueberries which are slicked and sugared and spiced just enough to sex them up the tiniest bit. It’s like the difference between a little lip gloss and mascara vs. Glamour Shots spackling.

Also, it’s dead simple! Really, you must try it. Low LOE, high ROI. Thank you Dorothy Reinhold (and Evan Kleiman) for introducing me to my new summer standard.

A few notes:

  • Get the best locally grown blueberries you can find. I got my fruit from the Grand Army Plaza Greenmarket where pints were 2 for $7. I used about 6 pints for two pies. Rinse well and pick them over for stems and leaves.
  • I used Smitten Kitchen’s all butter pie crust recipe (go easy on the water). Blind bake at 375 degrees with parchment and pie weights for 20 minutes, poke with a fork all over, then continue baking another 10 minutes without the parchment and pie weights.
  • And if you, like me, don’t have room in your kitchen for a stainless steel counter, I have one of these nifty Roul’pats for easy rolling.

10. July 2011 by G
Categories: Recipes | 4 comments

Cool ———- Creepy

Cool 1

There’s a guy walking down 4th Ave. about 10 feet ahead of me. He turns around to look at me.

GUY: Excuse me. You’re gorgeous.

ME: [laughing] Thank you.

We walk about five more steps.

GUY: Can I give you my number?

ME: [laughing] No, thanks.

We walk two more steps.

GUY: Well, I had to ask.

We continue walking up 4th Ave., he about 15 paces ahead of me. He doesn’t turn.

We reach the end of the block. Dammit! Now I feel weird. I can’t decide if I should slow down or not.

I duck into the gas station to hide for a few minutes, wondering, am I being weird? Or is he being weird?

So who IS the weirdo here?

22. June 2011 by Ganda
Categories: On the Road | 11 comments

The best canelé I have ever had

Paris

This is the remainder of The Best Canelé I Have Ever Had. It is the canelé that finally made me understand what the BFD with canelés is. The satisfying crunch of the fluted, caramelized edges is key—makes the contrast with the rummy clafoutis center that much better. It was crisp and brown on the outside, boozy and soft on the inside, kind of like me after my trip to France.

Here’s the thing—we got it at the Boulangerie Paul on rue de Buci. I know it’s a chain, and you don’t have to believe me on this, but I’m telling you, it was amazing. For the rest of the trip, we bought and ate canelés wherever we came across them and none lived up to the one pictured here. We even went to another Paul near our hotel and the canelé was just like all other canelés I’ve had, which is to say soft and boring and WTF? Makes me want to go to Bordeaux and root out the original.

I’ve heard there are good ones at Pierre Hermé, but I didn’t get over there this trip. Anyway, if you’re near rue de Buci, pick one up and tell me what you think, you lucky bastard.

Paul
17 and 21 rue de Buci
6th Arrondissement
+33 (0)1 55 42 02 23

UPDATE: Look, an NYC canelé crawl! Looks like I have to make a trip to Balthazar, though that extra-dark Michael Allen one looks like the jam, too. This San Francisco canelé looks pretty amazing, too (via Chow).

20. June 2011 by Ganda
Categories: On the Road, Uncategorized | Tags: | 1 comment

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